Privacy policy

義班迪商店 (Espandi Sport, Taiwan business ID 94438048, "we") respects your privacy. This policy explains how we collect, process and use your personal data when you use espandisport.com (the "site"), in line with Taiwan's Personal Data Protection Act.

What we collect

Order details: the name, mobile number, email address, delivery method, pickup store or delivery address and order note you enter at checkout, and the products and amounts you buy.
Payment details: payment is completed on ECPay's payment page. ECPay handles your card number directly; this site never sees or stores it. We only receive the payment method, the result and a transaction number.
Contact details: anything you send us by email, LINE or another channel.
Browsing data: your cart is stored in your own browser. The site uses cookies and similar technologies, along with the analytics and advertising tools below, to collect the pages you view, clicks, device, browser, approximate location and referring address:
- Google Analytics 4 and Google Ads conversion tracking (Google LLC, USA): site traffic analysis and ad performance measurement.
- Meta Pixel (Meta Platforms, Inc., USA): measuring Facebook and Instagram ad performance, and remarketing.
- LINE Tag (LY Corporation, Japan): measuring LINE ad performance.
- PostHog (PostHog, Inc., USA): analysing how the site is used so we can improve it. You can block or delete cookies in your browser settings, or use each platform's ad preference settings; the site still works for shopping if you do.
Reviews and campaign entries: the nickname, email address, photos and content you provide when you leave a product review or take part in a campaign on the site.

Why we collect it

To process orders, take payment, ship and handle returns and exchanges
To send order confirmations and payment and shipping updates
If you tick the replacement reminder at checkout, to email you when an item is due for replacing (once per item; unsubscribe from the link in the email at any time)
To answer your questions and provide customer service
To keep transaction and accounting records required by law
To understand how the site is used and improve it and our products
To measure ad performance and show ads on Google, Facebook, Instagram and LINE to people who have visited the site
If you leave your email at checkout but don't complete payment, to send one order reminder email (you can opt out from the email)
To review and publish the product reviews you submit

We do not sell your personal data, and we do not send you marketing without your consent.

Who we share it with

We share data only as far as needed for the purposes above:

ECPay: payment by credit card, ATM transfer, convenience-store payment code and cash on pickup.
PayPal: payment for Hong Kong and other orders from outside Taiwan.
Carriers: 7-ELEVEN, FamilyMart and Chunghwa Post receive the recipient's name, mobile number and pickup store or address through ECPay's logistics service to make the delivery; Hong Kong orders are delivered by SF Express.
Cloudflare: website hosting and the order database.
Resend: order emails and the replacement reminders you asked for.
Google, Meta, LINE and PostHog: the analytics and advertising tools listed under "Browsing data" above.

We may also disclose data where the law requires it or a court or government authority lawfully requests it.

How long, where, by whom and how your data is used

How long: order and transaction records are kept for the period required by law, such as Taiwan's Business Entity Accounting Act (generally five years), then deleted or de-identified. Browsing and analytics data is kept according to each tool's retention settings.
Where: Taiwan, and the countries where the service providers above are based or run their servers (including the USA, Japan and Hong Kong).
By whom: us and the partners listed above.
How: collected, stored and processed electronically, and used for the purposes above.

Your rights

Under Article 3 of the Personal Data Protection Act, you may ask us to:

Let you check or view your personal data
Give you a copy of it
Add to or correct it
Stop collecting, processing or using it
Delete it

Email contact@espandisport.com and we will act on your request once we have confirmed your identity. Transaction records we must keep by law may not be deleted before that period ends. You may choose not to give us your data, but we cannot complete an order without the details it needs.

Security

The whole site uses HTTPS, order links are signed, and only authorised staff can sign in to the admin area.

Changes

We may update this policy when the law or our services change. Updates will be posted on this page with a new date.

Contact

義班迪商店 (Espandi Sport)
Owner: Chiang Meng-Han (蔣孟涵)
No. 25-9, Quanzhou Rd., Houli Dist., Taichung, Taiwan
Email: contact@espandisport.com

Last updated: 28 October 2026