30-day Satisfaction Guarantee

30-day trial guarantee: decide after wearing it

The only way to know if a brace is right is to wear it. This is our promise to every customer.

Before you ask for a return

Often a brace feels "off" not because anything is wrong with it, but because the way it's worn needs adjusting.

Message us on LINE first and we'll check that you're wearing it correctly. Sometimes a small adjustment makes all the difference.

How to return

Still not right for you? No problem. Just follow these steps:

1. Add our LINE customer service and send your order number and refund account.
2. Once we confirm, we'll give you a convenience-store shipping code to send it back. We cover the shipping fee.
3. We refund you within 1–2 business days of receiving the item.

Return conditions

• Ask within 30 days of purchase
• The product is in its original, complete packaging with all accessories
• We know a brace has to be worn to judge the fit, so minor signs of use are completely fine
• Products that have been washed or are clearly damaged can't be accepted

💬 Questions? Message us on LINE. It's much faster than a form, and real people reply, not bots.

This is our commitment to quality and to your satisfaction. Thank you for choosing ESPANDI; we'll keep working to give you reliable, high-quality service.