30-day Peace-of-Mind Trial

30-day trial: decide after wearing it

The only way to know if a brace is right is to wear it. This is our promise to every customer.

Within 7 days of delivery: no-questions-asked returns

Under Article 19 of Taiwan's Consumer Protection Act, you can return an online purchase within 7 days of receiving it without giving a reason:

• Opened, tried on or even washed, we'll still accept the return and refund you
• We pay the full return shipping (keep the receipt and we'll refund it with your order)
• Please send the item back with its accessories if you can. If something is damaged or missing, we'll talk it through with you, but we won't refuse the return because of it

Day 8 to day 30: 30-day peace-of-mind trial

Past 7 days? No problem. Within 30 days of purchase, if it still doesn't feel right, you can return it under the conditions below.

Before you ask for a return

Often a brace feels "off" not because anything is wrong with it, but because the way it's worn needs adjusting.

Message us on LINE first and we'll check that you're wearing it correctly. Sometimes a small adjustment makes all the difference.

How to return

Still not right for you? No problem. Just follow these steps:

1. Add our LINE customer service and send your order number (card payments are refunded to the original card; for other payment methods we'll ask for a refund account).
2. Once we confirm, we'll send you the return details on LINE (recipient, phone, and store or address).
3. Send it back by 7-ELEVEN store-to-store, FamilyMart store-to-store, or Chunghwa Post parcel. Pay the fee when you ship and keep the receipt or shipping record.
4. Send us the tracking number and a photo of the receipt on LINE.
5. We refund you, shipping fee included, within 1–2 business days of receiving the item.

Return shipping

• Returns within 7 days of delivery: we pay the full return shipping.
• Returns from day 8 to day 30: we reimburse return shipping up to NT$60. Standard 7-ELEVEN and FamilyMart store-to-store fees are within NT$60, so returning costs you nothing.
• Please don't send it cash on delivery; we can't accept COD parcels.

Hong Kong orders

Hong Kong orders can be returned or exchanged only if the item is faulty, wrong or damaged in transit. Message us on LINE within 7 days of delivery with a photo of the item; once confirmed, we cover the return shipping. The 7-day returns and 30-day trial above apply to orders delivered in Taiwan.

30-day trial return conditions (day 8 to day 30)

• Ask within 30 days of purchase
• Send back the original packaging (box, bag) and all accessories (stays, extension straps, instructions). Opened packaging is fine, but please don't throw it away

Signs of use we accept ✅

A brace has to be worn to judge the fit, so all of these are fine:

• Opened, tried on, and adjusted for tightness or size
• Worn a few times, for example to work for a few days
• Normal creases from pulling on the Velcro, straps, or elastic
• Light pressure marks or wrinkles in the fabric

From day 8, these can't be accepted ❌

• Washed in any way (hand-washed, machine-washed, or soaked)
• Visible sweat stains, yellowing, dirt, or odour
• Velcro badly fuzzed or no longer gripping, or fabric that's pilled, stretched out of shape, or fraying
• Torn, cut, or altered
• Stays, metal plates, silicone pads, or other accessories missing or damaged

Not sure about yours? Send us a photo on LINE and we'll check before you ship it, so you don't make a wasted trip.

💬 Questions? Message us on LINE. It's much faster than a form, and real people reply, not bots.

This is our commitment to quality and to your satisfaction. Thank you for choosing ESPANDI; we'll keep working to give you reliable, high-quality service.